• Dial Short Code (*443#)
  • Select option 1(Subscribe)
  • Enter first name Enter last name
  • Enter an alternative number(optional)
  • Proceed from summary page
  • Successfully subscribed.
  • Dial Short Code (*443#)
  • Select option 4(my account)
  • Enter 2(My Profile)
  • Enter 1(change ALEXpay pin)
  • Enter default/old pin (1234)
  • Enter a 4-digit new PIN
  • PIN successfully changed
  • Dial Short Code (*443#)
  • Select option 4(my account)
  • Enter 1 (check balance)
  • Available balance automatically shows up on the screen
  • Dial short code (*443#)
  • Enter option 1(Send/withdraw)
  • Select option 1(Mobile Money Wallet)
  • Select receiver’s network (TiGO, MTN, Vodafone and Airtel)
  • Enter receiver’s number
  • Enter amount
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • transaction
  • Two messages are received when transaction is done displaying the transaction status
  • (the first from the network and second from ALEXpay)

For MTN and Airtel Users, wait for a pop-up on your phone to complete the process.
For tiGO users, wait for SMS(Text Message) to complete the process.
For VODAFONE Users, kindly generate VOUCHER CODE (Dial *110# > Select Option 6 >
Enter your Vodafone Cash Pin)

  • Dial short code (*443#)
  • Select option 1 (send/withdraw money)
  • Select option 2 (ALEXpay account) from the menu
  • Enter 1 (deposit)
  • Enter 1 (my account)
  • Enter amount
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • transaction
  • Two messages are received when transaction is done displaying transaction status (the first from the network and second from ALEX pay)/li>

NB: Please check your available balance before and after making deposit
Please check your account balance to see if the deposit was successful or not.<

  • Dial short code (*443#)
  • Select option 1(send/withdraw money)
  • Select option 2(ALEXpay account) from the menu
  • Enter 1 (deposit)
  • Enter 2 (third party)
  • Enter receiver’s number
  • Enter amount
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • transaction.
  • Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ALEXpay)
  • Dial short code (*443#)
  • Select option 1(send/withdraw money)
  • Select option 2(ALEXpay account) from the menu
  • Enter 2(withdraw)
  • Enter 1(my account)
  • Enter amount
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • transaction
  • Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ALEXpay)
  • Dial short code (*443#)
  • Select option 1(send/withdraw money)
  • Select option 2(ALEXpay account) from the menu
  • Enter 2(withdraw)
  • Enter 2(third party)
  • Enter receiver’s number
  • Enter amount
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • transaction. Enter PIN
  • Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ALEXpay).
  • Dial Short code (*443#)
  • Select option 2 (Buy Airtime)
  • Enter 1 (Top-up my phone)
  • Enter amount
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • Transaction
  • Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ALEXpay)
  • Dial Short code (*443#)
  • Select option 2 (Buy Airtime)
  • Enter 2 (Send Airtime)
  • Enter receiver’s number
  • Enter top up amount
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • Transaction
  • Two messages are to be received when transaction is done displaying the transaction status (the first from the network and second from ALEXpay)
  • Dial Short code (*443#)
  • Select option 3(Pay Bills)
  • Enter 1(DSTV)
  • Enter Smart card number
  • Enter amount to pay
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • Transaction
  • Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ALEXpay).
  • Dial Short code (*443#)
  • Select option 3 (Pay Bills)
  • Enter 2 (DSTV)
  • Enter Smart card number
  • Enter amount to pay
  • Proceed from summary page
  • You will get a prompt from the network depending on the network you use to confirm
  • Transaction
  • Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ALEXpay).
  • Dial Short code (*443#)
  • Enter 5 (Customer Support)
  • Contact information pop ups on the screen.

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